Jobs

Branch Manager Open

Banking ,

Our Client, A leading Bank in Jordan, is looking for Branch Manager, we need Branch managers (for north districts and for Amman. (As for north district is it listed as: Irbid (Main, East and North / Ramtha / Mafraq).

Interested candidates who meet the criteria can apply by forwarding their CVs directly to the below email address and put in the subject (Branch Manager – Banking – Jordan):

vacancies@jordan-impact.jo 

General objective of the job:

Supervise the management and direction of the branch's activities and operations to ensure the achievement of the required marketing objectives within the strategic sales plan for the branches department. In addition, supervise the provision of services to customers with the utmost efficiency and effectiveness, respond to their inquiries, and resolve their problems in a manner that ensures customer satisfaction, strengthens their relationship with the bank, and reflects a civilized image of the bank and its employees to customers.

Duties & Responsibilities

1. Ensure providing excellent service to all customers and maintaining customer satisfaction levels.
2. Reflecting a good image of the bank to customers and building a good, long-term relationship with them to ensure their continuous and permanent dealings with the bank.
3. Ensure customer feedback, suggestions, and complaints are followed up and that necessary corrective actions are taken.
4. Prepare the branch's marketing and sales plan based on the branches department's strategic plan and in coordination with the direct supervisor.
5. 5. Meeting weekly with all branch employees, and daily with customer relations staff to discuss any professional matters related to work and customers.
6. Managing sales efforts in the branch to achieve the set and required objectives of the branch, in terms of supervising the distribution of these objectives to the branch employees, agreeing on an action plan to achieve these objectives, periodically reviewing them, correcting any deviations that appear directly, and submitting reports on the progress of the action plan to the direct supervisor.
7. Manage marketing activities for the bank's products and services through direct sales, cross-selling, and field visits to attract new customers on a regular basis, in line with the branch's marketing and sales plan, to achieve the branch's objectives and participate in these activities.
8. Commit to achieving the required marketing objectives to achieve the branch's goals.
9. Conduct ongoing marketing visits to existing and new customers to expand the customer base and achieve desired objectives.
10. Manage relationships with the branch's major customers (privileged customers) by visiting them and meeting their requirements in coordination with the direct supervisor.
11. Ensure that the Customer Relationship Officer supervises the customer lounge, follows up on internal promotions at the branch, and ensures that printed materials and brochures about banking products and services are constantly available.
12. Managing and directing activities related to providing basic banking services to customers and related to the following topics (loans, accounts, cards, deposits, checkbooks, certificates, self-services “electronic”) Amending and updating data, activating dormant accounts and any other transactions related to the department’s work, auditing them, ensuring their completeness and signing them according to the powers and procedures before passing them on to the relevant authorities.
13. Manage cash service activities for customers with the necessary speed and accuracy to ensure customer satisfaction with the level of service provided.
14. Audit and approve transactions executed by subordinate employees in accordance with the authorities granted by the regulations and in accordance with relevant work procedures.
15. Auditing the daily records of branch employees' work and auditing the assigned audit reports in accordance with work procedures.
16. Maintaining the custody of assigned keys, passwords, and seals, ensuring that custody is distributed in accordance with approved policies and procedures, and that subordinate employees maintain the custody assigned to them.
17. Supervise the branch's cash management process, ensuring sufficient cash is available to meet the branch's needs, replenishing excess cash, and ensuring the branch's ATM service is available 24/7.
18. Oversee the reporting of suspected cases and counterfeit cash in accordance with relevant procedures
19. Participate in surprise cash and inventory count committees assigned to branch employees in accordance with relevant procedures.
20. Work within the financial and administrative authorities assigned to him/her according to the bank's authority charts.
21. Hold regular morning meetings to inform employees of all new matters related to work procedures, circulars, and products, and discuss them with them.
22. Providing support and guidance to branch employees by meeting with them periodically and keeping them informed of future plans and branch achievements, evaluating the overall performance of the branch and submitting reports in this regard to the direct supervisor.
23. Carry out all tasks in accordance with approved policies, procedures, and instructions, and supervise all tasks and activities undertaken by branch employees to ensure their compliance with the bank's established procedures, regulations, and policies.
24. Oversee the setting of objectives for branch employees in conjunction with department heads, supervise their administrative work, evaluate their performance, and allocate leave to ensure efficient workflow.
25. Review and respond to internal and external auditor reports related to the branch's operations, and follow up on addressing problems and observations effectively to prevent their recurrence in the future.
26. Ensure that the Customer Relationship Officer performs the duties of an Operational Risk Liaison Officer.
27. Report suspected fraud, forgery, or money laundering (suspicious cases) to the relevant departments (Risk + Compliance).
28. Ensure that all branch employees are aware of new circulars and instructions.
29. Supervise branch employees and their general appearance, working to meet their professional and training requirements, and developing their skills to complete their work with the necessary speed and accuracy.
30. Oversee coordination with relevant stakeholders regarding public safety and alarm systems and the level of cleanliness in the branch.
31. Any other duties assigned by their direct supervisor.

Communication

Functional Relationships Within the Bank:

- Other Branches

- General Management Departments

- Regional Manager and Branch Manager

- Assistant General Manager for Retail and Branch Banking

Functional Relationships Outside the Bank:

- Communicating with customers regarding the service they need.

Job Holder Qualifications

Required Academic Qualifications:

A first-class university degree in finance and banking, accounting, business administration, or a related field.

Required Professional Certifications:

Specialized professional certifications are preferred.

Required Work Experience:

 A minimum of (10) years of experience in customer service and sales.

 Required Professional Knowledge:

- Knowledge of Central Bank regulations. - Sufficient knowledge of the rules and regulations related to banking operations.

- Knowledge of the products and services offered by the bank. - Thorough knowledge of branch procedures.

- Thorough computer proficiency.

Required Skills:

- English language (spoken and written)

- Leadership, supervisory, and administrative skills

- Ability to coordinate and follow-up

- Sales skills

- Ability to manage, communicate, and interact with others

- Planning, organizing, team building, communication channels, and motivation

- Ability to build a team capable of marketing and customer service

- Ability to solve professional and administrative problems