Jobs

COO (Chief Operating Officer) Open

Retail/Electronics,

Our client, A leading company in Jordan (Retail / Electronics), is looking for COO Chief Operating Officer to be based in Amman – Jordan and reports to CEO

ChiefOperation Manager is responsible for the day-to-day management of the showrooms and after sales services in accordance with overall company policy. The main focus of the Operation Manager's job is to improve the commercial performance of the showrooms by increasing its turnover and maximizing profitability. Achieving performance objectives will require action in one of the main areas of retail activity: showroom operations; human resources (staff training); finance; customer care; logistics; information technology; and administration. Major parts of the job include managing staff, finding new ways to improve sales, and meeting customer demand.
Retail management involves dealing with customers, merchandising the shop floor, managing staff, analyzing figures, admin and forward planning.

Interested candidates who meet the criteria can apply by forwarding their CVs directly to the below email address and put in the subject (COO - Retail /Electronics- Jordan):

vacancies@jordan-impact.jo

Principal Duties and Responsibilities:

Key Tasks:

1. Manage and motivate staff, recruit staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc).
2. Plan, forecast, report on sales, costs and business performance, according to company requirements.
3. Implement advertising and promotional strategy and activities.
4. Manage cash and payment systems in accordance with company procedures and       policies, at all times with staff and customer safety as the uppermost priority.
5. Implement shop merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.
6. Manage selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
7. Manage costs and overheads, and all factors affecting the profitable performance of the shop.
8. Manage delivery and maintenance activities and staff competence in these areas, so as to maximize and sustain customer satisfaction.
9. Manage, maintain and report as necessary all merchandise and non-merchandise stock.

10. Manage upkeep and condition of all equipment, fixtures and fabric of shop premises.

11. Manage health and safety, security, and emergency systems, capabilities and staff and customer awareness, according to company policy and relevant law.

12. Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments .

13. Manage and maintain effectiveness of IT and other essential in-store systems.

14. Attend meetings and contribute to company strategy and policy-making as required.

15. Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval.

16. Other Important Tasks:

• Managing and motivating a team to increase sales and ensure efficiency;       
• Managing stock levels and making key decisions about stock control;
• Analyzing sales figures and forecasting future sales volumes to maximize profits;
• Analyzing and interpreting trends to facilitate planning;
• Using information technology to record sales figures and for data analysis and forward planning;
• Dealing with staffing issues: interviewing potential staff; conducting appraisals and performance reviews; and providing or organizing training and development;
• Ensuring standards for quality, customer service and health and safety are met;
• Resolving health and safety, legal and security issues;
• Responding to customer complaints and comments;
• Implementing special promotions, displays and events;
• Attending Management meetings;
• Updating colleagues on business performance, new initiatives and other pertinent issues;
• Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing;
• Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; Dealing with all departments, as and when required

Education

Bachelor’s degree in Business Administration or Operations Management, or a related field (MBA or similar advanced degree preferred

Years & Specifications of Experience

Minimum of 15 years of experience in Administration as Chief Operation Manager role

Languages

Fluent in English and Arabic is essential, both written and spoken.

Knowledge, Skills, Abilities (Competencies) Required

• Extensive experience in operations management, with a proven track record of leading and improving large-scale operations.
• Strong leadership and team management skills, with experience in managing cross-functional teams.
• Excellent problem-solving, decision-making, and strategic thinking abilities.
• Exceptional communication skills, both written and verbal.

• Strong financial acumen with experience managing budgets and financial performance.
• In-depth knowledge of industry trends, best practices, and regulatory requirements.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment