Banking ,
Our Client, A leading Bank in Jordan, is looking for Head of Digital Channels to be based in Amman – Jordan
Interested candidates who meet the criteria can apply by forwarding their CVs directly to the below email address and put in the subject (Head of Digital Channels Banking – Banking – Jordan):
vacancies@jordan-impact.jo
General objective of the job
Developing and managing digital banking platforms (mobile, internet, ATMs), creating strategies for customer adoption and usage, ensuring service quality and profitability, and aligning offerings with customer needs and market trends. Key responsibilities include implementing eKYC and digital onboarding, managing partnerships with card schemes, driving digital transformation, ensuring regulatory compliance (e.g., with Central Bank of Jordan regulations), and leading cross-functional teams to achieve business objectives.
Key Responsibilities
Strategic Vision & Development:
Develop and execute a comprehensive digital channel strategy to drive customer engagement, transaction volumes, and market share in alignment with the bank's overall business goals.
Channel Management:
Oversee the performance and continuous improvement of all digital banking channels, including mobile banking, internet banking, ATMs, kiosks, and payment gateways.
Customer Experience (CX):
Enhance customer experience by implementing innovative self-service options and seamless onboarding processes, such as eKYC and online account opening.
Product & Service Innovation:
Identify, develop, and launch new digital products and value-added services to meet evolving customer needs and maintain a competitive advantage.
Business Growth & Profitability:
Promote customer migration to digital channels and ensure the profitability and success of e-banking initiatives through effective marketing, branding, and campaigns.
Regulatory Compliance & Security:
Ensure all digital banking operations and systems comply with Central Bank of Jordan (CBJ) regulations, PCI standards, and other security requirements.
Partnership Management:
Manage relationships with international card schemes (Visa, MasterCard) and other relevant partners to support digital payment and service offerings.
Team Leadership:
Lead, mentor, and manage cross-functional teams, fostering a collaborative environment to drive innovation and deliver high-quality results.
Performance Monitoring & Reporting:
Monitor key performance indicators (KPIs), analyze data to identify trends and opportunities, and provide persuasive reports and recommendations to senior management.
Required Qualifications
Education:
A Bachelor's or Master's degree in Business Administration, IT, Management Information Systems, or a related field.
Experience:
Significant experience (typically 5+ years) in banking, specifically within digital channels, digital transformation, product development, and project management.
Skills:
Strong leadership, strategic thinking, problem-solving, communication, and interpersonal skills. Expertise in digital banking platforms, payment systems, data analysis, and vendor management is crucial.
Knowledge:
In-depth understanding of the banking and payments industry, digital marketing, cybersecurity, regulatory compliance in the Jordanian financial sector, and technological trends like AI and Fintech.